Template 2 (NPS): How likely is it that you would recommend Product to a friend or colleague?

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Template 2 (NPS): How likely is it that you would recommend Product to a friend or colleague?

Net Promoter Score (NPS�) is often held up as the gold standard customer experience metric. It measures customer loyalty for everything from individual products, stores, web pages, or even staff members.

On a scale from 0-10, how likely are you to recommend our company to a friend or colleague?

0 1 2 3 4 5 6 7 8 9 10

Not at all likely

Neutral

Extremely likely

Please tell us why you gave a rating.

How satisfied are you with the following experience with our company?

0 1 2 3 4 5

Extremely satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Extremely dissatisfied

How satisfied are you with the Customer support?

0 1 2 3 4 5

Extremely satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Extremely dissatisfied

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